ONLINE BILL PAY, or “Autopay,” is a convenient automatic payment option that allows customers to pay the monthly water bill directly from a checking, savings, or credit card account.
How do I sign up?
Complete the attached Auto Pay Request form. Return the original signed request to the District along with a voided check for payment from your checking account or a deposit slip for payment from your savings account.
When will Auto Pay start?
Auto Pay will normally take effect within two billing cycles of the date your request is received. Please continue to pay your bill until it indicates that Auto Pay has taken effect. The Auto Pay deduction from your account will be made on the 19th of the month, unless that date falls on a weekend or holiday, in which case the payment will be deducted on the next business day.
Can I select the date that payment is made?
No. Auto Pay will automatically deduct your payment as indicated above.
Will I still receive a bill?
Yes, you will receive your monthly bill indicating the amount that will be automatically deducted from your account.
What if I don’t agree with the bill amount?
Please contact the District immediately to correct any problems prior to the due date.
What if I have more than one account?
You must submit a request for each account you wish to enroll in Auto Pay. If all payments are to be paid from one account, only attach one voided check or deposit slip. If you use different accounts, a separate voided check or deposit slip must accompany the appropriate request forms.
What if I close out my existing account and request to start up service at a different address?
You must submit a request for each account you wish to enroll in Autopay.
What will happen if there are insufficient funds in my account?
On the first occurrence, the normal returned check charge and tag fee will be added to your account and, in addition to the bill due, must be paid in full. On the second occurrence, the same fees will be added and you will be dropped from the Auto Pay program. You will also be required to pay your account on a cash only basis for at least 18 months. Additionally, if payment is not made before the delinquent date indicated on your statement, penalties will be applied.
What happens if I change banks?
Notify the District immediately by completing a new Auto Pay request for each account with the new banking information. During the transfer process, you will need to ensure that payment is made on your account until the transfer takes place.
How can I stop Auto Pay?
Just give us a call and tell us. Auto Pay will end within 10 days of your request. If you have any questions about the program, please contact us at (760) 366-8438.