Customers that cannot pay their bills by the due date, may be able to make a payment arrangement. Failure to pay a water bill on time can result in water being shut off, which can lead to reconnection fees and deposits.
The District will consider whether the customer qualifies for a payment arrangement. Water service will not be terminated for any customer who complies with the payment arrangement, if the customer also keeps the account current as new charges accrue in each subsequent billing period.
How do I ask for a payment arrangement?
Don't wait until you are behind, payment arrangements are considered when your account is in good standing.
To ask for an arrangement, contact customer service using the methods below:
Please call (760) 366-8438 or email: customerservice@jbwd.com
Joshua Basin Water District is fully committed to providing accessible facilities, elements and
channels of communication to all members of the public. As part of this commitment, Joshua Basin Water District
has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and
commercial screen reading software. All features of the website are coded to allow individuals with vision and
other impairments to understand and use the website to the same degree as someone without disabilities. We welcome
feedback and can often resolve issues in a timely manner if they arise.
If you need any special assistance or accommodations:
Joshua Basin Water District has designated a compliance officer for website disability-related accommodations.
The compliance officer has received training in website accessibility and updates the site in accordance with those best
practices. Contact our accessibility officer to report an issue.
Compliance Procedures and Reports
In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards,
Joshua Basin Water District regularly scans its website to ensure ongoing compliance, and makes timely
changes to any inaccessible changes, if any are found.
Linked Documents and Third Parties
Please note that this site may link out to third-party websites, such as state or federal agencies, that do
not have accessible content. This site may also include documents provided by third parties included in our
agenda packets, for example. While we cannot control the accessibility of content provided by third parties,
we are happy to assist any member of the public with reading and accessing content on our site.
