Customers must submit a written request to the District before vacating the property to discontinue water service. You will remain responsible for any water usage until the District receives both your discontinuation request and the necessary documentation confirming a change in ownership.

Please use the form below to submit your request.

Important: The District cannot finalize lock basic account ownership changes until a closing statement is provided. You are responsible for any charges, including those during periods of inactivity, until all required documents are submitted and your account is officially closed.

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Disconnect Water Service

Service Address (required)

Account Number (required)

Requested date of disconnection? (JBWD cannot back date) (required)

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Allow up to two business days for disconnection

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Demographic Information

First Name (required)

MI

Last Name (required)

Last four of Social Security Number (required)

Phone Number (required)

Email address (required)

Forwarding address (required)

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Property Status Information

Are all occupants (including renters/tenants) vacating the property? (required)

Yes

No

Did you sell your property? If so, what is the change of ownership date (required)

Attach escrow final closing statement. (required)

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Acknowledgment

I request to disconnect water service. I hereby agree to and accept the District's terms and conditions as outlined in its Rules and Regulations. I understand that the District may reach out to collect further documentation and the account will be closed on the date the documentation is received and processed. (required)

I agree and understand.

Your Signature (required)

Confirm e-Signature

Review Electronic Records and Signatures Policy (required)

Read our Electronic Record and Signature Disclosure

I agree to use electronic records and signatures

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